Dear Manager,

We have been notified of the following issue:

1.  Players converting Shells to Cash received the "NEED_VERIFY" error

The issue deducts the Shells but no Cash was given after the conversion. 
Affected Shells conversions: 500, 1,000, 2,000, 3,000 Shells

The issue have been fixed as of 4th January 2020.

Players that have experienced the issue, please contact our GM with the following information:
- Garena username:
- Manager name:
- Date of top-up:
- Amount topped up:
- Screenshot of "Purchase History":

He will assist you with the compensation:

We apologise for any inconvenience caused.